"The leader is discovered when faced with conflict." Pedro Sifontes
Conflicts are part of our life here on earth. I have always shared that while we are in life we are going to face conflicts both at home, in the community and at work. The key is learning to resolve conflicts.
As a leader there are many conflicts that you face because you are working with many people, with different motivations and different ways of thinking. The list of personalities is extensive and we must learn to work with each of them, without damaging the productivity or morale of the collaborators. It is said that a leader or manager spends about 24% of his time trying to resolve conflicts, and if the organization is a hospital, clinic, schools, universities, city halls and government institutions it takes more of that time.
The wisest man in the world, Solomon, said: "Iron sharpens iron, and the human being learns from his fellow men. " Another version says: “To sharpen the iron, the file; to be a better person, the friend. "
As a leader, you have to be that “iron” and with love confront those people to get the best of them. The reality is that there are no work problems, but personal conflicts.
How can I better understand my collaborators and resolve conflicts?
Get to know your collaborators. How well do you know your collaborators? Do you know their personality? Your interests? Your values? Your skills? There are many evaluation tests on the market, however I want to recommend you Career Direct® which is one of the most complete, it helps you better understand your staff, to create strong teams for extraordinary performance.
Create a win-win system. Do you have a system that leads you to the resolution of the conflict? Do your collaborators know it? Your collaborators must know the system and learn to address the right person at the time of conflict, when they cannot resolve it among themselves. Who can be the mediator? A human resources person or manager, depending on the size of the organization.
A procedure is established to follow:
- Define the issue: What is the problem?
- Focus on the problem, not the people.
- Listen to people.
- Encourage people to reach a solution in which both feel comfortable.
The objective of the system is to win, do not forget to define what it is to win for you. For me, winning is improving relationships where there is trust, and this in turn allows us to optimize operations and achieve extraordinary results.
Develop strong leadership. Are you developing leaders? When you start developing leaders, you will avoid many conflicts. Help others improve their leadership skills, build effective teams and make your job the best place to work where there is good communication, good internal and external customer service. This will bring good benefits and great results.
"Leading is the art of resolving conflicts while keeping your collaborators as winners." Pedro Sifontes
What do you think of this post? Does it help you in your leadership? How can we help you better develop your leadership?
In love and leadership,
Coach and Speaker
Follow me in:@psiphontes